Customers

• customer service interface integrated into the back office
• intra-community vat
• attachments in contact form
• coupons
• Customers registration, and personal accounts
• Forgotten passwords recovery
• Orders monitoring by email
• Ability to create customers’ groups
• Created carts back up
• Loyalty system (points)
• Customer referral program
• Newsletter opt-in
• Customers follow up (abandoned carts)
• Coupons sending to best customers
• Coupons sending to customers who have already ordered
• Customers having not ordered on a configured delay follow up
• Forms automatic filling with ReversoForm
• Ability to offer birthday gifts to customers
• Emails alerts for clients about a product replenishment
• Live chat support software iAdvize

Orders

• one page checkout
• guest checkout
• possibility to renew an order in one click
• Real time consultation of created carts
• Orders statuses customizable
• Predefined monitoring orders messages
• Configurable minimum order amount
• Ability to order products out of stock
• Returns management
• Addition of returned products into stock
• PDF invoices, slips and delivery slips
• Partial slips and refund
• Refunds with automatic slips
• Special offers (promotions, coupons)
• Discounts (fix amount, percents on the global order or on products)
• Coupons on categories, with a minimum amount or not, combined or not, per customer, per day
• Free postage fees coupons
• Gift wrap or recycled wrap
• Billable gift wrap